Welcome to a new French Bee experience ! Our website is evolving to offer you a redesigned browsing experience.
CONTACT US
Have a question, need information or want to file a complaint ?
French bee is here for you so don’t hesitate to contact us.
Get In Touch
By chat, phone or e-mail, contact us at any time. We are here to help you with anything.
Customer support - Reply within 24hrs
Send us a message with a compliment, or question at: reservation-us@frenchbee.com
Online Claim - Reply within 3 weeks
If you wish to make a claim regarding your trip, we're here to help. Please follow the button "Send a claim" just below
Help sections
Select a topic to find out how to contact the right team for assistance.
FLIGHT BOOKING, CHANGE OR CANCELLATION
On Frenchbee.com
Book a ticket: you can make a reservation using the search engine available on this page. Fill in the departure airport and arrival airports, your travel dates, the number of travelers and then click on "Search".
Change or cancel a ticket: depending on your ticket conditions, you can change or cancel your reservation online via the Manage my booking section.
At French bee sales counter
You can book, change or cancel your ticket directly in one of our 2 sales counter :
French bee sales counter Orly Airport, terminal 4 (Level 0 in front of Door 47d) :
Our teams are available from Monday to Sunday from 6:30 am to 7 pm
French bee travel shop Roland Garros Airport :
Our teams are available from Monday to Saturday from 9.30 am to 1 pm and from 2 pm to 7 pm
By phone
Canada : +1 833 465-1125 (Toll-free calls from Canada)
Our teams are available Monday to Saturday, from 7:00 AM to 1:00 AM (local time) Sunday from 2:00 PM to 1:00 AM (local time).
France/Europe :0825 205 205 (€0.20/min)
Our team is available Monday to Sunday, from 8:00 AM to 8:00 PM (Paris time).
USA : 1-833-376-7158 (Toll-free calls from the USA).
Our teams are available Monday to Saturday, from 7:00 AM to 1:00 AM (Miami local time) Sunday from 2:00 PM to 1:00 AM (Miami local time).
INVOICE
Request a receipt
The trip itinerary you receive after buying your ticket serves as an invoice/proof of purchase.
BAGGAGE AND ADDITIONAL SERVICES
Baggage allowance and services included in your ticket
For information related to baggage allowance and additional services, we recommend checking the page Our Fares.
Add a check-baggage or other services to my booking
You can add a checked baggage or another additional service to your booking until 48 hrs. before your flight's departure in the Manage my booking section.
If you face any issue to finalize your purchase, feel free to contact us by phone:
USA : 1-833-376-7158 (Toll-free calls from the USA).
Our teams are available Monday to Saturday, from 7:00 AM to 1:00 AM (Miami local time) Sunday from 2:00 PM to 1:00 AM (Miami local time).
COMPLAINT
Make a claim
We are constantly trying to improve our performance when it comes to providing our passengers quality service. If, however, you are not completely satisfied, please send us your claims.
We'll be in touch as soon as we can.
GROUP AND CHARTER
You would like to:
Take advantage of a group fare offer (from 10 adults)
Request a specific freight type: moving offices, tourism, business trip, medical evacuation
Get a quote for personalizing your on-board documents: menus, messages on meal trays...
Contact us:
Group Service from USA :
Please specify the desired flight date, the routing, and all the necessary information, to allow us to best respond to your request
From New York, San Francisco, Los Angeles or Miami : groupes-usa@frenchbee.com
Group Service from France :Please specify the desired flight date, the routing, and all the necessary information, to allow us to best respond to your request
From Paris : groupes-paris@frenchbee.com
From La Réunion and Punta Cana : Please contact a travel agency
From Papeete : groupes-ppt@frenchbee.com
FREIGHT (CARGO)
You would like to:
Send one or more cargo packages (cargo)
Send an animal into the hold without you flying yourself
Send any other goods you cannot carry in your hold baggage
Contact us:
Freight Service from USA :
Please specify the desired flight date, the routing, and all the necessary information, to allow us to best respond to your request
From New York : cargopax.ewr@frenchbee.com
From Los Angeles : cargopax.lax@frenchbee.com
From San Francisco : cargopax.sfo@frenchbee.com
From Miami: cargopax.mia@frenchbee.com
Freight Service from France :
Please specify the desired flight date, the routing, and all the necessary information, to allow us to best respond to your request
From Paris : cargopax.ory@frenchbee.com
From La Réunion : cargopax.run@frenchbee.com
From Papeete : cargopax.ppt@frenchbee.com
Helpful Information
Commonly Asked Questions
ONLINE CHECK-IN AND DEADLINES
DIMENSIONS OF THE HAND BAGGAGE
Weight and size of carry-on luggage
You can bring one piece of carry-on luggage and one accessory on board.
1 piece of carry-on luggage:
Maximum weight: 12 kg (26 lbs)
Maximum size: 55 x 35 x 25 cm (Height < 21.7" - Length < 13.8" - Width < 9.8")
The sum of the 3 measurements must not exceed 115 cm (45")
Important: Carry-on baggage is included in the allowance for all Bee Light tickets purchased after February 17, 2025
1 accessory: bag, computer, coat, overcoat, camera, etc.:
Maximum weight: 4 kg (9 lbs)
Maximum size: 40 x 30 x 15 cm (Height < 15.7" - Length < 11.8" - Width < 5.9")
The sum of the 3 measurements must not exceed 85 cm
At the airport, an agent may be on hand to verify the size of your bags.
For more information, please see our page on carry-on luggage.
ADD A CHECKED BAGGAGE TO MY RESERVATION
How do I add a piece of checked luggage?
You can add a checked bag to your reservation with just a few clicks:
In “Manage My Booking" enter your reservation number and the last name associated with the reservation.
Click on “Manage Booking” then “Add Services.”
Click on “Add” in the “Checked Baggage” section.
Use the tabs to add a checked bag for one or more flights, (e.g., Paris Orly > New York and/or New York > Paris Orly).
Proceed to the online payment.
We strongly recommend booking your baggage in advance to get the best rates.
1st checked bag:
At the time of booking: $70
From online check-in opening until the airport: $140
2nd checked bag:
Price varies depending on the time of purchase, between $150 instead of $100 online.
You can also add a checked bag by calling us.
From the United States
Tel.: 1-833-376-7158 (toll-free)
Opening time: From Monday to Saturday, 6am – 12am (CST time) and on Sunday, 3:30pm – 12am (CST time)
Monday to Saturday, 4am – 10pm local time SFO and LAX | Sunday 12:30pm – 10pm local time SFO and LAX
Monday to Saturday, 7am – 1am local time NYC | Sunday 4:30pm – 1am local time NYC
From the Canada
Tel.: +1 833 465 1125 (toll-free)
7 am - 8 pm local time in Paris
7 am - 2 pm local time in Canada
From Metropolitan France and Reunion Island
Tel.: 0 825 205 205 (€0.20/min + price of a local call)
You can reach us every day of the week (even on public holidays) from 7 am to 8 pm (Paris time), without interruption.
From French Polynesia
Tel.: 40 42 90 90 (price of a local call)
You can reach us Monday through Saturday from 8 am to 5 pm (Papeete time), without interruption.
If you are not in any of these areas, please write to us instead.
Please note: No more than 3 checked bags are allowed per passenger.
SPELLING MODIFICATION IN FIRST NAME/LAST NAME
I made a mistake in my name at the time of booking, may i still modify it?
When your name was not correctly filled out at the time of booking, French bee enables you to correct your first or last name free of charge within 24 hours after your booking has been confirmed.
Name corrections may be applied to Bee light, Bee light plus, Bee smart, Premium light and Premium flex fare.
Possible corrections are as follow:
Spelling mistakes (up to maximum 3 letters)
Maiden name / Married name for spouses
First and last name inverted
Since tickets remain non transferable, total change of first and last name are not allowed.
Whenever requesting a name change out of the 24 hours grace range, a penalty of 100€ per booking file applies for the change.
BOOK A TICKET FOR AN UNACCOMPANIED MINOR
How do I book a ticket for an unaccompanied child?
For unaccompanied minors, French bee offers two types of assistance (available on French bee flights only):
UM Service (Mandatory) — for children aged 4 to 11 years inclusive.
Please note: Children under 5 years old are not permitted to travel alone on flights to or from Montréal (Canada).UMZZ Service (Optional) — for teenagers aged 12 to 17 years inclusive.
These services can be added up to 48 hours before departure.
We strongly recommend booking your flight and assistance service at the same time, as availability is limited.
For safety reasons, specific seats are reserved for unaccompanied minors. Therefore, please do not select seats during booking.
Book online:
To use the UM service, select a passenger type “Child traveling alone.”
To use the UMZZ service, select a passenger type “Teen traveling alone.”
At the services step, you’ll be able to add the optional assistance service.
Book by phone: Click here
TRAVELING WITH PET
Can I bring a stroller for my pet?
If you bring a stroller for your pet, it will be charged at the airport as follow:
- One flight: 35 USD / 30€ / 3600 XPF / 45CA
Can I bring my cat or dog?
Each flight only allows for a limited number of animals. We therefore recommend that you add your pet to your reservation while purchasing your tickets.
You’ll add your pet during the “Services” step (after “Flights,” “Passengers,” and “Seats”)
Click on “Add” in the “Animals” section.
Select “Cat” or “Dog” from the “Animals in the Cabin” list, then click “Confirm.”
Proceed to the online payment.
If you’ve already booked your tickets, you can add your pet via the “Manage My Booking” section.
Can my pet travel with me in the cabin?
Yes, as long as your pet is a dog or a cat. Passengers can only bring one pet in the cabin.
In order for your dog or cat to travel with you in the cabin, the following restrictions apply:
Your pet must weigh less than 8 kg (17 lbs), carrying case included.
Your pet must be at least 8 weeks old.
Your pet must stay in its carrying case at your feet for the entire duration of the flight. It may not leave the case at any time (not even its head).
The size of the carrying case must not exceed 43 x 35 x 20 cm. In addition, the case must be waterproof, have soft sides, and provide your pet with a sufficient level of comfort for the entire duration of the flight.
Snub-nosed animals
When under stress, snub-nosed animals may experience breathing difficulties due to their anatomy. For safety reasons, we do not accept them on our flights.
Affected dog breeds include: Affenpinscher, Boston Terrier, Boxers (all breeds), Bulldogs (all breeds), Bullmastiff, Cane Corso, Pugs (all breeds), Chow Chow, Mastiffs (all breeds, including Presa Canario), certain Spaniel breeds (Tibetan, Japanese, English Toy, King Charles), Brussels Griffon, Lhasa Apso, Neapolitan Mastiff, Pekingese, Petit Brabançon, Shih Tzu, Shar Pei, Staffordshire Bull Terrier (Staffy), American Bully.
Affected cat breeds include: Burmese, Exotic Shorthair, Himalayan, Persian.
Which type of carrying case is best?
Carrying cases must meet the following requirements:
For cats and dogs traveling in the cabin, the case must have soft sides, be approved for travel, and measure no more than 43 x 35 x 20 cm.
The case must be waterproof, have soft sides, and provide your pet with a sufficient level of comfort for the entire duration of the flight.
Passengers can only bring one pet in the cabin. If you want to bring two, one must go in the hold.
Example of a carrying case:
Soft-sided carrying cases are available in pet shops and specialty stores.
Which type of cage (for the hold) is best?
Cages must meet the following requirements:
Cages must be labeled with the name and address of the owner.
Wooden cages (chipboard or plywood) for animals are strictly prohibited on all our flights.
Cages must be big enough to allow one or two animals to lie down, turn around, and stand up without their heads or ears touching the top of the cage.
Cages must be secured with rack and pinion clamps (Serflex) to ensure they cannot be opened by your pets.
Click here for more information on choosing the right cage for your pets.
ADD A MEAL TO MY RESERVATION
Can I add a meal to my Bee light ticket?
Sure, but it has to be added at least 48 hours before your departure (1h30 before your departure for breakfast).
Due to the preparation times for meals, it will not be possible to purchase a meal during check-in or once you’re on board the aircraft.
Here’s how to add a meal to your ticket:
On the website, click on “Manage My Booking”
Click on “Manage Booking” then “Add Services”
Select your meal from the drop-down menu (use the tabs to select a meal for each flight)
Proceed to the online payment
Come visit us
PARIS - Paris Orly Airport
Access: Orly 4, level 0, front of Gate 47d
Opening hours: Monday to Sunday and bank holidays from 6:30am
REUNION ISLAND - Roland Garros Airport
Access: Airport, boarding area
Opening hours: Monday to Saturday from 9am to 6pm
REUNION ISLAND - Saint-Pierre
Access: 22A rue François de Mahy, 97410 Saint-Pierre
Opening hours: Monday to Saturday from 9am to 5:30pm
Useful Links
MANAGE MY BOOKINGAdd services to your reservation, modify your contact information or your flight if you have a changeable ticket.
Print your boarding pass at home or download it on your mobile